"It's a disgrace"

About: Medway Maritime Hospital

Anything else?

Waiting a week with a broken ankle in pain , crying , you don't care. Still not sorted. Your duty to care is a disgrace . You have been calling my ex husband , when we took him off the records when I checked in and gave you all up to date phone numbers, so you have breached patient confidentiality , you don't care. The attitude of the staff is unfriendly , unhelpful, I'm crying on the phone telling you I am in pain and you say you will pass the information onto the team , you don't care!!

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Response from Medway Maritime Hospital

We are very concerned to hear about your injury and discomfort and I would encourage you to could contact me directly on the number below so we can try to resolve the problems you have raised. The Trauma and Orthopaedic department would like to express their apologies to you for your poor experience after injuring your ankle recently. I can assure you that we do care very much about your case and I apologise that you have not received an acceptable level of care. We take patients personal details and data seriously and we are very sorry that an out of date contact was called regarding your care. It is important that we hold the correct contact information for patients, and there are a variety of entry points to the Trust where personal information is checked and updated accordingly with patients, and is rechecked at further follow up visits to the Trust. As a directorate the management team will be sure to discuss the importance of maintaining patient information, and reiterate when this should be done to their front line staff. Please do get in touch with me directly if you would like to discuss these issues further. Stephanie Parrick Business Support Manager Surgery, Anaesthesia & Critical Care 01634 830000 x6732

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