"Difficulty getting a call after work"

I am writing to complain regarding the lack of service I have received.

I have been waiting for a telephone assessment since November, when I first rang I informed the administrator that I worked during the day and could only undertake a telephone assessment after 5:30pm. The administrator told me I would be called back once she had spoken to one of the Counsellors, two days later I had to ring back myself to ask for an update.

I was then informed an appointment for a telephone assessment would take place at a later date at 5:45pm.

After getting in from work I found I telephone message on my answer phone to say that someone had called and I was not available I should call and make another appointment, this call was made at 5:20pm.

I rang your office and left a message explaining the above and I asked for someone to ring me back, I am still waiting.

I really need to speak to someone and I feel very let down at the lack of response from your service.