"Barnet Hospital dermatology department"

About: Barnet Hospital

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Ah, yes, the medical appointment at Barnet Hospital dermatology department. Yesterday morning. Not a great success, unfortunately. The appointment was for the dermatology clinic of a very experienced consultant at Barnet Hospital. But, and this is hardly unusual, I didn't see the consultant I saw "a member of her team", for which read a much less experienced practitioner. This person helpfully explained to me that my conditions are incurable and chronic. I helpfully explained back that, since I had already said that I had suffered from them for 30 years, I did indeed have a fair idea that they were incurable and chronic. This person then also helpfully explained that he had seen much worse. While expressing my deep gratitude for his observation, I opined that this was really neither here nor there and, indeed, completely irrelevant to the matter at hand. It has to be said that he started to go a bit quiet after that. Then proceeded to write nine prescriptions without explaining to me how they should be used. Naturally I avidly read the patient information leaflets ... one of these drugs is an asthma medicine, and another is for stomach ulcers. Thankfully, I am sufficiently well-informed to understand that drugs of that type can be used "off-label" for skin conditions, where the underlying bio-chemical processes may be similar. I have no idea what a less well-informed patient than I would have made of it. Presumably they would have thought the doctor was completely off his rocker ... "I went in for my skin, and I have one drug for asthma and another for stomach ulcers??" Oh! And on top of all that, there was a third party present throughout the consultation. I don't know who he was. My permission was neither sought nor given.

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Responses

Response from Barnet Hospital

I was sorry to read that your visit to the Trust dermatology services on 13th December did not go as well as you had hoped. Your response received is anonymous and I feel warrants an individual response. Could I request that you contact the Trust Patient Advice and Liaison Service (PALS) either by telephoning 02082164924 or email bcfpals@nhs.net with your details. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. I really do hope that you make contact with PALS.

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