"Access ability"

About: Burnley General Hospital

Anything else?

I am disabled and should have attended for a warfarin clinic but could not find anywhere to park within a reasonable walking distance even after driving round for over half an hour I live alone so had to park within my walking distance of the clinic but just could not. I tried to ring the clinic but only got an answer phone apparently they do not answer the phone during clinic time !! I transferred to Fairfield hospital in bury where I have had magic attention with easy parking

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Burnley General Hospital

Thank you for sharing your feedback with us. We are very sorry that your recent experience with us wasn't what you expected, we always strive to deliver safe, personal & effective care. If you would like to discuss your concerns with us further please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story