"The best care I could have asked for."

About: Royal Free Hospital

Anything else?

The care I received before, during and after the birth of my baby has been of the very highest quality. I have tried to give examples below. I had a caesarean because I had complications after a previous vaginal birth, and the wound is healing very well. My pain was managed very effectively. I even got to breast feed my baby in theatre which was a great way to bond with the baby even though it couldn't be a 'natural' birth. The anaesthetists and surgeons put me at ease throughout by explaining what was going to happen clearly. When my baby did not sleep well on the second night the midwives were really helpful in the middle of the night. They were always cheerful, friendly and helpful, and came very quickly when I called them or my husband asked them to. I was reviewed by a physiotherapist and specialist breastfeeding counsellors twice, and the midwife spent a long time taking me through the process after discharge, eg registrations, wound care, so I left feeling able to cope. It was really helpful that my husband was able to stay with me on the reclining chairs at night for help changing the baby when I was post-op. Even my discharge meds were delivered to the ward quickly! I was reviewed regularly by the doctors and midwives, even when I had no concerns. My room was spotless and cleaned every day. When there was a delay before theatre the consultant came to explain why so communication with patients is clearly a strong point. The delay was unavoidable as another woman needed emergency care and I didn't at that point, and having that explained to me meant I didn't mind. I am really impressed by the Royal Free maternity unit. The other women I spoke to while in hospital felt the same so I hope they also leave reviews here. The care was even better than the private care that friends of mine have received at other north London hospitals. I asked my husband if he had anything to add before submitting this - he said 'just that it was awesome.'

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Response from Royal Free Hospital

Thank you so much for taking the time to leave such a lovely comment, I'm glad you and your husband were happy with your and your baby's care. I will make sure that the maternity staff get this feedback!

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