"Brain tumour operation"

Anything else?

I was told I would need a brain tumour removed . I had to have alot of scans tests. One scan was done not at the hospital . My lovely Surgeon had to apply for funding for this. It was a long Wait to get it removed . With different reasons being so. Not the hospitals fault . I had the most amazing caring suregon. He was always Very honest with what was going to happen . He made myself And family feel relaxed at ease . Would answer any question . He even phoned me at work a couple of times to discuss Things. He phoned me at home one evening as he had an email saying how I had Been Post op and was worried . Anyhow . I had been in hosp before so knew all the bad things or the waking up the bad food ! The not sleeping well due to noise . But that's all hospitals I cannot thank my surgeon and his team enough . They could have cured my epliepsy we are yet to tell That one! They looked after me so well, I really am blessed to have had him as my surgeon . Never met a nicer bloke. He certainly knew what he was doing . All the info he needed . My brain has had that many photos! The after care I had was lovely . The staff kind caring just how they should be . If I wanted anything pressed my buzzer straight to me! Previous to this operation I had 2 Weeks in hospital for monitoring .again staff so lovely . As I could not leave the room they come in see me . Alot . Just to talk! Just amazing . They all work so hard .these wards were the neuro . So if any off ever find self thee . Believe me amazing!

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you had such a positive experience when you were cared for by our Neurosurgery team. Your comments have been passed onto the senior staff responsible for this department ; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this from patients and their relatives. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we don’t get it right please let us know so that we can take action to make sure we get it right in the future. There are a number of ways you can do this, some of which are listed below; ? Fill out our patient experience surveys; we have them for day case or short stay patients, inpatients, and those who attend the Emergency Department. There are general surveys asking about all aspects of your experience as well as others relating to specific aspects of your stay e.g. the operating theatre and food. You may also be contacted by post and given the opportunity to complete a survey relating to your discharge from hospital or your outpatient attendance. ? Fill in a Trust feedback leaflet, displayed in all patient and public areas – please ask staff if they are not easily visible. ? Become a ‘mystery patient’ and tell us about your experience, you can do this just once or each time you attend the hospital. For further information on these and other ways you can give us your feedback please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2

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