"Avoid the childrens liver unit at all costs"

About: Birmingham Children's Hospital

Anything else?

The liver unit wanted to send home as soon as they could, leaving our local hospital picking up the peices and providing proper care. Our local doctors were not happy about us bringing him him home ourselves and said they would have normally brought a child so sick home by ambulance but our consultant insists while he is at deaths door that he is right and they are wrong. Our local unit knows us and cares about us but Birmingham do not. The doctors are arrogant and have treated our local hospital who are keeping our son alive as though they are worth nothing. They ignore them when they have concerns then when they finally see him themselves admit us. They care more about beds than the care of our children. I wish I had a different option.

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Responses

Response from Birmingham Children's Hospital

Thank you for taking time to share your feedback, I am sorry and disappointed that this has been your experience. We strive to always provide the best possible care for every family and I apologise that we have failed to do this for you so far. I can assure you the issues you raise will be shared within our team but I would really welcome the opportunity to discuss your concerns with you in more detail so we can look at how we can help to improve things for the care going forward for you and your son. Please contact either Janette Vyse, Lead for Patient Experience 0121 333 8619 janette.vyse@bch.nhs.uk or Indra.mourik@bch.nhs.uk With kind regards, Indra Van Mourik, Clinical Lead for Liver Services

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