"Impossible to contact anyone"

About: Queen's Medical Centre

Anything else?

OMG, first they mess up my appointment, then they don't call me back now it's impossible to contact anyone because they never answer the phone! I can't take anymore of being on hold only to have to hang up....

Story from NHS Choices

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Responses

Response from Nottingham University Hospitals NHS Trust

We're sorry to hear you have had this experience of our hospital. We would be more than willing to look into the difficulties you have been having in more detail - if you'd like to discuss them with us, please contact our Patient Advice and Liaison Service (PALS) by email PALS@nuh.nhs.uk or by telephone 0800 183 0204.

Response from Queen's Medical Centre

We're sorry to hear you have had this experience of our hospital. We would be more than willing to look into the difficulties you have been having in more detail - if you'd like to discuss them with us, please contact our Patient Advice and Liaison Service (PALS) by email PALS@nuh.nhs.uk or by telephone 0800 183 0204.

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