"urgent appointment sent in by gp at ent Leicester..."

About: Leicester Royal Infirmary

Anything else?

was told by Gp a lump in my throat needed a cell sample as scan results came in fast. two texts from hospital reminder to turn up and that treatment would be done on day. arrived on time today to be told i had lump in neck and did i know what the doctors blood test results said. then sent away to come back next week to have another scan. then the nurse and receptionist were very rude as i stood there they had heated talk about what day i should come back as it most likely not cancer, the receptionist never spoke to me and nurse sent me back to seat to wait. i got told to wait for appointment in post then come in. No one thinks about the fact i was told i was going for urgent cancer test and time off work plus stress just oh well come back next week for scan then another appointment in new year.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to post your comment. We're sorry to hear of your experience at our hospital but appreciate your feedback as it enables us to improve our services. It is unacceptable for our staff to be rude so we would like the chance to investigate your complaint further. To enable us to do so, please contact Sarah Taylor, manager, by emailing Sarah.Taylor@uhl-tr.nhs.uk. Kind regards, Communications team Leicester's Hospitals

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