"Outpatient to Endoscopy Department"

About: Royal United Hospital

Anything else?

I had an upper gastrointestinal endoscopy on 11th October and returned for a follow up Investigation on 11th December. The information sent to me in advance was clear and there was a number to discuss any further queries I had with a nurse. She was helpful and reassuring. On the first visit, although the department was very busy, I was welcomed and asked to wait but I had the impression that it was running very efficiently. The white board gave information about who the endoscopists were and how long the wait would be. I was shown into a private room where the procedure was explained to me and I had an opportunity to ask any further questions before giving my consent. She was friendly and reassuring and I did not feel rushed. I was treated throughout the procedure with dignity and respect and the staff did their best to make me feel at ease even though I found the procedure very uncomfortable. On the second visit, I was treated with the same level of respect and, even though I felt very anxious, I was treated with care and compassion which helped to allay my anxiety. I cannot speak too highly of the department and the treatment I received. If this is typical then the RUH is an excellent hospital which we should be proud of.

Story from NHS Choices

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Response from Royal United Hospital

Thank you for your very positive comments about the endoscopy unit and their staff here are the RUH, and for taking the time to leave feedback on NHS Choices about your experience. We are very pleased to hear that you felt that during your visit, although anxious, you were treated with care and compassion. We welcome all feedback from patients and will forward on your comments to the endoscopy staff who we are sure will be most encouraged by your kind words and that you are proud of the RUH.

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