"Waiting for my results"

About: Norfolk & Norwich University Hospital / General surgery

(as the patient),

On the day of my op I was told the results (testing for cancer) would be phoned to me within 7-10 days.

After 12 days I phoned up and was put through to the consultant's secretary. I asked if they had the results and she said she would phone back asap. 1/2 later received phone call, they had the results but as the consultant wasn't there (Thursday) for today and tomorrow it would be Monday before they could ring me.

I now have to wait an additional 4 days to see if I need more surgery/chemo etc or have the all clear.

I find I've gone from stressed over the results, to very annoyed that only one person can read my results, even though I was operated on by another consultant, so there's clearly more than 1 person to feed back my results.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry that it took so long for you to get your results at a worrying time. If you are able to provide us with more details, we will raise this with the oncology team. Our Patient Advice and Liaison Team can help at pals@nnuh.nhs.uk or telephone 01603 289036.

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