"Admission to Rampton Hospital "

About: Rampton Hospital

(as a staff member posting for a patient/service user),

Feedback was gathered to improve the admission process, posted on behalf of patients as part of the patient feedback challenge; patients were asked for their feedback on:

'What was it like when you were told you were coming to Rampton'

1) I was assessed by two nurses. When I got accepted I thought it would be a new start to help sort my problems out. I felt nervous and exciting although a little sad to be leaving friends and familiar staff.

2) I was at a unit in perminent seclusion, so coming to Rampton was quite a relief. You would think I was mad but I was happy. Been (sic) in Rampton has started to give me a quality of life.

3) I was shocked and felt angry. I didn’t know what was happening to me. I just rebelled and put up a fight and I resisted against coming here. I cried and cried and I was shouting and screaming to my team at my last placement I didn’t want to go, I wanted to stay with them. It was extremely upsetting and I was angry.

4) Scared. Horrified by the stories I was told before I came and with no information or reassurance from those who assessed me did nothing to reduce my anxiety levels. Straight away I went in to defence and attack mode. Feeling alone, isolated and unsafe.

5) When I first got told I was coming to Rampton I was nervous because I did not know what to expect.

6) Rampton has such a bad, scary reputation surround it. I was terrified. Didn’t no much about the place apart from they stopped smoking.

7) I was not told I was going, I asked to come because I was mentally ill. I was suffering from thoughts intrusive thoughts. I don’t know what I will have done if it was not for Rampton. I was happy to here that the Doctor accepts me and that I will not stay in prison. I would have suffered a lot more in there.

8) Coming to Rampton can be quite soul destroying. You don’t know anything about it and the things you have heard can be quite frightening.

'Did you get an opportunity to find out all that you wanted to know before coming? '

9) I never really had much information on coming here. I met with the doctor a few days before I came here and I never had any information at all so that made me apprehensive and all that came in my head was negativity thoughts.

10) No. I had so many questions. I was probably told most of it in my assessment but their was so much to take in it would of helped if I had info to read in my own time.

11) I was able to ask as many questions about Rampton when they come to see me in the prison. I did ask lots of questions but not enough was told to me about the place. Hardly any information was given to me

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Responses

Response from Christine Milburn, Nurse Consultant, Rampton Hospital Men's Personality Disorder and National Women's Directorate, Nottinghamshire Healthcare Trust We are preparing to make a change

Thank you for your honest and straightforward feedback about what it felt like to be told you were coming to Rampton and how more information would have been helpful.

We appreciate it is a difficult and stressful time coming to somewhere new, particularly when it is unknown and scary. We really value that you have been willing to share your experiences so the service can consider how it can make things better for others in the future.

When we asked you all to get involved your responce was really positive. Thanks again for taking the time to share your experiences.

In responce to your work,the service is doing the following:

1. lnformation leaflets about 'what you need to know about coming to Rampton' have been created and will soon be ready to give to those people who have been accepted for admission

2. Written info on what to expect when you arrive and come on to the wards are also now available and have been developed with patients on the wards.

3. Following your feedback we are now going to develop a Myth busting info booklet which will be designed and developed by women patients.

4. Your experiences will also be used by staff when developing their practice about assessment visits, the pre admission visit and the process of going on to the ward.

We hope these responces will address your concerns and ensure those who are admitted in the future have more information and know as far as possible what to expect. Thanks for helping to make this happen

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

Changes Made - What we have done so far following your feedback April 2014

1 Rampton has produced admission guidance for all areas which includes examples of information leaflets for patients pre admission and for patients experiencing admission to the hospital and ward. Wards have been asked to adapt them for their own areas. Written information on what to expect when you arrive and come on to the wards is now available and have been developed with patients on the wards

2. The session for creating the Myth buster leaflet is set for May 9th 2014 where sessions in the Male and Women's Personality Disorder service will be held led jointly with patients and staff. It is hoped that patients who are talented artists will help create images for the booklet.

3. A session for staff on the local induction day is being developed to highlight patient experiences of admission. It will be co-delivered with patients and staff,

Christine Milburn

Nurse Consultant

Men's Personality Disorder and National Women's Directorate

Rampton Hospital

Updates, changes and questions related to this story