"Communication impossible!"

About: Barnet Hospital

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My mother was in AAU yesterday, but I was told by the doctor that she was being discharged. I spoke to a lady from therapy support and another from the PACE team explaining what services they would be providing in her home from today. However, I had been unable to get a response from the house phone so have been trying to establish whether she is still in the hospital. I have thus far spent 17 hours trying to find her. I have hung on phones so long listening to that darned music and someone telling me how important my call is, that the phone has cut out. I have been given 2 numbers that are unobtainable, one that is a fax machine, and one that goes straight to voicemail - and no-one rings you back. I have been cut off twice. I have been told by the person switchboard puts me through to that it is not the right number and to ring in again. If I lived near enough, I would have driven there and looked around the hospital until I found her by now. I know a hospital is a very busy place, but have you any idea how upsetting, frustrating and annoying this is?

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Response from Barnet Hospital

I am sorry to read that you have had problems getting in touch with a particular department. Your feedback is annonymous and so I am unable to investigate and respond direct to you. You may contact the Hospital Switchboard via 08451114000 who will connect you will our emergency department and ensure that your call is picked up by a person before releasing if you let them know that you have been having problems. You can call the emergency department direct on 0208 216 5003 if you do not wish to use the Hospital Switchboard. If your communication is unresolved then please seek support via the Patient Advice and Liaison Service (PALS) on 0208 216 4924. Once again I apologise that you are having communication problems

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