"Mix feelings about the whole experience"

About: Colchester General Hospital

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I was very happy with the actual central delivery suit. I can't praise them enough but the problem is with the wards and with the some of the staff who was suppose to be monitoring my platelet count. I felt I need to write this review after I saw a mother on the tv today. as she had low platelet count and sadly she died. I have been told by my GP that I have low platelet count and I should be induced and not wait too long. I was going to hospital almost everyday to check my blood . There was a midwife taking it one day and she decided to answer the phone as she was taking it and tore my vein and I bleed a lot. I suppose she should be more careful as I have lack of blood already. As usual I have said never mind. Then she got mixed the result with the previous day. Left a message on my husband phone telling him platelet count had stabilized and there was no cause for concern anymore. when in reality count was dangerously low but nobody even bothered to tell me after I have been induced 3 days later. Also I have been told low platelet could be genetic sickness that baby carries and again nobody checked if everything was alright with my baby boy. I guess ones you have your baby in your arms you are the happiest person in this world and what you have been through is history. Wards are totally different story. I don't even know where to start. I will put key issues in bullet point format to tell the story shortly. - When my baby was choking on mucus in his mouth I buzzed for the midwifes but they were very busy with paper work to answer me. In the end I had to scream very laud and woke everybody up then somebody came in as if walking slow motion. ( I couldn't walk under effect of epidural ) -Midwifes only came and asked if I feed the baby. I told every single one that I do not have any milk just yet. They all ignored this fact and went back to paper work. Then only next day afternoon somebody asked again and when I said more firmly that I do not have any milk coming yet then she shot down the corridor panicking to get some milk for my son. So he didn't have anything to drink for near enough 18 hours after birth! -As I couldn't walk could not go to the loo. I woke up in flood of blood in my bed. I haven't been asked or checked for that reason. My mum had to ask for new sheet to change mine. -waited for so long to see the doctor to discharge myself as I couldn't stand the idea of night in the hospital. -Also people are on their phone all night and it is not possible to sleep before or after the birth. -after my water broke it took them a very long time to decide starting inducing procedure that the baby was left susceptible to infections. - Because the water has been broken over 24 hours the womb was dry and it was very hard to push the baby. -I have been stitched without any pain relief. - I had to bare the pain cause induction drip for hours before I had the epidural and the dose was 4 times more than started dose.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Maternity service at RDEE4-Colchester General Hospital at 11/12/2013 10:24:48”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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