"Hospital Feedback"

About: Stafford Hospital

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I wish to say that over the last 3 years I have bee treated at Burton Queens Hospital but last week I was admitted to Stafford Hospital I can honestly say that from the time I was admitted at the hospital all the A&E staff were exceptional and informative pleasant and happy in there work. The only reason why I was transferred to North Staffs Hospital with a burst appendix was simply because the c t Scanner was broken and was going to be out of action till Friday. This is what the staff are up against and this is what is not acceptable the staff were extremely apologetic which they shouldn't be. I would particularly like to thank the nurse in SAU as she went above and beyond her duties to ensure me and my family were comfortable and informed of what was happening . Conclusion stafford Hospital is a fantastic hospital with good staff but they are working with extremely limited resources which makes their jobs impossible Thank you to all the staff I encountered on Wed 4thDec 2013 in A&E and also SAU Angela Bateman

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear Angela

Thank you for taking the time to provide us with your feedback which I have shared with the A&E and SAU. I am delighted that our staff cared for yourself and your family in such a positive way to ensure you all felt well informed during what must have been a very frightening experience. I hope that you are now well on the road to recovery.

Kind Regards

Angela Grocott

Head of Patient Experience

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