"Even though the clinic was extremely late the consultant checked me out carefully"

About: City Hospital campus / Gynaecology Queen's Medical Centre / Gynaecology

(as the patient),

In September I was an impatient for surgery to remove an ovarian cyst and a caruncle. Three consultants were involved. The pre-med at QMC was the worst part, as I had considerable bruising from the blood taking and blood pressure check. Several nurses/manager seemed to require my attention at the same time - most confusing when trying to answer questions accurately. I was ask to get my BP taken again by my GP later in the week - the certificate was never asked for.

A further pre-med in haemotology was less confusing and was clear about how to manage my blood medication before and after surgery. However, gynae pre-med did not pickup the email.

Operation day went well except for a treatment changed, leaving me with a catheter in for two weeks. I stayed an extra day as managing the catheter made me feel faint several times. Trainee doctors couldn't take blood!

Ward care was excellent throughout and other patients were pleasant and friendly district nurses checked me out at home (because of the catheter) and were helpful and caring when stitches bleed and scabs were sore.

The catheter removal was pain free - but the waiting area in Loxley Ward was freezing.

I have just been discharged and a note made that the caruncle area is still inflamed. Even though the clinic was extremely late the consultant checked me out carefully and caringly, and has dictated a sensible GP letter.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for taking the time to tell us where we got things right and for pointing out a number of areas where we might make improvements for future patients.

We are pleased to hear that your operation went well for you, that you felt you experienced excellent care on our wards, and that you were satisfied with the service provided by your consultant.

We are sorry that some other aspects of your experience were less satisfactory. It seems we could have communicated more effectively with you, especially when many clinical colleagues were involved in your care across a number of services to ensure you were fully informed about your care and next steps in your treatment.

If you would like to discuss further so we can provide more detailed answers please contact our Patient Advice and Liaison Service (PALS) on email PALS@nuh.nhs.uk or by phone 0800 183 0204, and they will be happy to help.

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