"Exemplary experience - how it should be."

About: Royal Blackburn Hospital / Ear, Nose and Throat

(as the patient),

A while back I had a poor experience with the ENT Department at Blackburn - and posted it here. Not life threatening - more being treated as an irritant than a client.

Maybe I was unlucky last time ( or lucky this? ) but today was an example of how it should work.

Arrived and booked in via the self check in.

Sat in waiting room for a couple of minutes - called through a few minutes early.

Notes etc all there - in and out in 5 minutes with clear information and a professional and pleasant experience.

Perfect. Thanks

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Responses

Response from East Lancashire Hospitals NHS Trust

As the Business Manager for the Head and Neck Directorate at ELHT, I would like to thank you for your very positive feedback to the services you received from the ENT department during your recent pathway of care. As with all feedback, I will ensure that the department are made aware of your comments which will be gratefully received.

Leigh Hudson

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