"Lack of Communication"

About: Cumberland Infirmary

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So the appointed day arrived with a very early start 0600 to get a lift from a work colleague (who took the morning off work) to get into hospital for a long awaited operation (hip replacement), on arrival I was asked to take a seat in the waiting room I was sat with the 2 other gentlemen who were in for similar operations. We were left alone for about an hour when one of the staff nurses came into the room and asked us to move into another room, I guessed that there was a problem, shortly after the consultant came along and told us that there were 'no male beds and we would not be having the operation because of the intake of trauma cases over the weekend and the next available date would be 30th December. Having to travel for almost an hour and taken time off from work, to be told that we would have to wait another 3 weeks I was very annoyed to say the least. I had to go cap in hand to work to inform them after arranging cover for me while I was off work, they were also very annoyed to have to go through it again in 3 weeks over the New Year. If only the Hospital could have rung me in time to prevent the unnecessary journey to and from hospital it could have made things a lot easier on me. I hope that on 30th December the operation goes ahead and if it has to be postponed the Hospital at least gives me more notice rather than after sitting waiting for an hour then having to persuade someone to travel for an hour to pick me up!

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Response from Cumberland Infirmary

Thank you for letting us know about your concerns and we are sorry to hear that you were inconvenienced so much by the late cancellation of your operation. Waiting for surgery is difficult and we understand that further stress is added if you are cancelled at the last minute. Although we prepare well and plan for winter, the hospital has seen a rise in emergency admissions and more patients who were very poorly and had complex needs. We do have an improvement plan in place and have recently opened a new clinical communication centre which is now co-ordinating all admissions and discharges so we hope this will improve patient flow and provide a better service. In the meantime, we hope your operation went well on 30 December and you are now recovering.

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