"Patients are a nuisance that come last"

About: Manchester Royal Infirmary

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I was transferred from the trauma unit at Hope to see the MaxFax people at Manchester by ambulance when i got there nobody had a clue i was coming or what to do with me i was left in an examination room for 5 hours with a head trauma the only person who showed any consideration was a medacs employee who brought a cup of tea. , from arriving by ambulance at 7.03 i finally got home at 2.00 the next day, this surely must be the worst hospital in England.

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Responses

Response from Manchester Royal Infirmary

We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences in the Emergency Department while waiting for the Maxill-Facial Team. We are sorry that you experienced a prolonged wait to see someone form the team and althought patients do have to be assessed and prioritised on clinical urgency, we do try our best to ensure that patients are treated as soon as possible. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk, they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the Patient Opinion website about your experiences in the Emergency Department while waiting for the Maxillo-Facial Team. We are sorry that you experienced a prolonged wait to see someone form the team and although patients do have to be assessed and prioritized on clinical urgency, we do try our best to ensure that patients are treated as soon as possible.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk, they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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