This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Patients are a nuisance that come last

Story from nhs.uk

"Patients are a nuisance that come last"

About: Manchester Royal Infirmary

Anything else?

I was transferred from the trauma unit at Hope to see the MaxFax people at Manchester by ambulance when i got there nobody had a clue i was coming or what to do with me i was left in an examination room for 5 hours with a head trauma the only person who showed any consideration was a medacs employee who brought a cup of tea. , from arriving by ambulance at 7.03 i finally got home at 2.00 the next day, this surely must be the worst hospital in England.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary 10 years ago
Manchester Royal Infirmary

Submitted on 30/12/2013 at 14:11
Published on nhs.uk on 31/12/2013 at 03:00

We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences in the Emergency Department while waiting for the Maxill-Facial Team. We are sorry that you experienced a prolonged wait to see someone form the team and althought patients do have to be assessed and prioritised on clinical urgency, we do try our best to ensure that patients are treated as soon as possible. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk, they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Manchester University NHS Foundation Trust 10 years ago
Manchester University NHS Foundation Trust

Submitted on 30/12/2013 at 14:12
Published on Care Opinion at 16:24

We were very sorry to receive your comments and concerns via the Patient Opinion website about your experiences in the Emergency Department while waiting for the Maxillo-Facial Team. We are sorry that you experienced a prolonged wait to see someone form the team and although patients do have to be assessed and prioritized on clinical urgency, we do try our best to ensure that patients are treated as soon as possible.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk, they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Opinions
Next Response j
Previous Response k