"Inordinate waiting times and poor co-ordination of..."

About: Rochdale Infirmary

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Both for my initial check-in and subsequent appointment arrangement there were queues extending around the corner to the entrance of Outpatients. Then there was a malfunction of the dictation system leading to a further delay. Knowing how much time to purchase for pay-and-display car park is anybody'd guess and a stupid idea. Having only one person on reception at 08:30 is woeful management and the inability to resolve the recording system left the plaster room empty whilst nurses sought an alternative dictating machine. On this form Outpatients doesn't appear in your pick-list!

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Response from Rochdale Infirmary

We are sorry to read your comment regarding your visit to the Orthopaedics at Rochdale Infirmary. If you wish to discuss you concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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