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I was admitted to A&E in the ...

Story from nhs.uk

"I was admitted to A&E in the ..."

About: North Manchester General Hospital

(as the patient),

What I liked

I was admitted to A&E in the early hours of Monday 21st July 2008 suffering from a heart attack. The prompt actions of the A&E staff undoubtedly saved my life. The emergency treatment administered also resulted in limiting the damage to my heart allowing me the prognosis of a full recovery over a relatively short period of time. The treatment recieved by the A&E staff and the staff of the Coronary Care Unit was of the highest calibre. The patient care and compassion shomn to me and my family during my stay was never in question and the professionalism of the staff first class.

What could be improved

Although adequate, the food provided was not particularly appetising and usually served dried up. Having experienced the food at Rochdale Infirmary during my visit for an angiogram, the food served there was of a far far greater quality and choice. I fail to understand why there should be such a hugh difference in choice and quality between the two hospitals.

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Responses

Response from North Manchester General Hospital 15 years ago
North Manchester General Hospital

Submitted on 11/08/2008 at 10:10
Published on nhs.uk on 15/08/2008 at 01:00

Thank you for sending your comments, which we'll pass on to the staff involved. We're surprised to hear about the food issue, as we have a single, in-house service for all four hosptials which we run, including both NMGH and the Infirmary. Standard and choice should be the same across all our hosptials. We'll contact catering and ask if there was a particular issue which affected choice at NMGH when you were a patient.

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