"Thanking ambulance staff/out of hours service"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

I was in chronic pain and was assessed by the paramedics, l wish to thank them for checking l was OK. l have multiple painful conditions including non specific facial pain/migraine including Hemi-plegic. l have been dealing with my migraine for 21yrs and this was 'ramping' up Fri when l was checked over. l found the nurse at the out of hours clinic over worked and l was in a lot of pain, my notes weren't in front of her, yet l signed to allow access to my notes. l would apologise for slipping a swear word l was in 9/10 pain and full of adrenaline. lt is confusing for me, if its my sinus etc sometimes only time lets me know when l can taste/see the infection by the mucus. l did leave feeling as if l shouldn't have gone. I have a hospital appointment and l do take responsibility to keep out of such places. ln contrast the ambulance team are an asset to you, so focused, positive and l felt like they listened to my chat. When you are in pain/migraine you aren't able to conduct yourself as you would when your well. l wish to feedback my thanks to them. l have thanked the first aiders at Tesco who also took great care of me. l was in the same pain for the best part of two days. l would like them to read this email if possible, they work so very hard and to know the public appreciate them.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Hi Womble

Thank you for taking the time to share your story - I hope you are feeling much better now.

It is always so rewarding to hear stories of how our staff are continuing to provide excellent care to patients when they need it most.

We can pass on your thanks to all the staff who took part in your care. However to do this we will need a little more information from you. Please could I ask you to either call me on 01392 453831 or email me at laura.martin@swast.nhs.uk at your convenience and we can discuss this further.

Thank you, again, for taking the time to provide feedback.


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