"Patient had their own wheel chair so couldn’t get on the transport that arrived"

The patient was discharged from Southmead Hospital. Transport was booked but the patient had their own wheel chair so couldn’t get on the transport that arrived. The crew were really helpful and tried to book for another crew to pick up the wheel chair. However the office just cancelled the transport completely and did not rebook anything.

This meant we had to organise alternative transport in the form of a taxi to take the patient home. This was frustrating for all involved, especially the patient lives less than a mile away from the hospital.