"Waiting too long"

About: Northwick Park Hospital

Anything else?

The doctors are lovely but the receptionist was not helpful and not carrying out her duties. I waited for about 1.5 hours in outpatients till I was seen. After asking a few times when I would be seen, the doctor realised that my notes had been misplaced by the staff. I spent an unacceptable amount of time waiting to. I hope this does not happen again. I suggest that the reception staff should constantly check that patients are not being neglected.

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Responses

Response from Northwick Park Hospital

We were sorry to learn that a receptionist within the Gynaecology Service was unhelpful and that you experienced a delay in being seen as your notes had been misplaced. Your feedback will be passed to the managers for this area so that they can take appropriate action.

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