About: St Mary's Hospital St Mary's Hospital PO30 5TG
My husband went in for an iguinal hernia operation last week - it was a day case under general anaesthetic. He was anxious about the anaesthetic having had a bad reaction many years ago. He said the anaesthetic was excellent and all went very well. The surgeon and his assistant came round both before and after the operation - very efficient and friendly. Before and after care in the day was very good - nurse assigned to him was efficient and attentive. Even offered myself and my son a cup of tea when we came to collect him. My only criticism is telephone communication at the reception in the day surgery unit. The day before my husband phoned mid afternoon to ask a question - always the phone just rang rang and it took an hour until some answered. I had the same experience when I phoned during the afternoon between 2 and 3 p.m. on the day of his operation both telephone numbers just rang and rang and again it took me more than half an hour to get through - NOT good when you are anxious about a loved one having an operation and want to know if all went well - and in fact no one ever answered at around 4.30 when I was told to ring to see about collection and eventually at 5.15 I just decided to drive over to see if he was ready.