"Difficulties in making a physiotherapy appointment"

Received a letter from NHS Fife advising that my name had come to the top of a list for physiotherapy. Had been waiting two months. The instruction was to call Pitteuchar Health Centre to arrange a date (within two weeks from receipt of the letter). Telephoned 5 times at differing times of the day only to be told each time that the staff responsible for making the appointments were busy! Asked if I could leave my number for the purpose to call me back but was advised that they don't normally do that. I give up now but please improve this process for others.