"A service which expects patients to fit round the..."
About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
My son has been seen three times over the past year by three different staff, one of whom , a nurse, incorrectly dismissed his view that his medications were responsible for worrying and unpleasant symptoms. He is expected to have blood tests done monthly. This is difficult for he has to take time off work to get these done. Why not an evening service? Also there is no evidence base to support the view that the tests need to be done monthly; the last trust he was under arranged 3 monthly tests. No warning or explanation was given that a new test would involve him coming off one of his long term medications and that has caused him concern. He does not appear to have a care plan; something I understood was mandatory for patients with chronic disease. He is continually frustrated by being unable to e mail the department. Why is this not possible? Why does he not have access to e health records and be given the option to e mail his doctor ( which would or course entail making it clear who is doctor is) .