"Poor pain control was my main complaint"

About: Bmi - The Highfield Hospital

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I was given what I think was a very poor serVice by some staff at this hospital. The RMO and consultants were exemplary but the attitude of one nurse in particular was a disgrace. I had post op complications but wasn't given the pain relief recommended by the RMO because this nurse said I was a day case and was going home and she would be told off if I stayed and the hospital would not get paid ! As it turned out I did need to stay overnight for medical reasons. I was shocked by the nurses brusque and dismissive attitude but was in too much pain to argue. I will never attend as an in patient again nor recommend. There were of course some good attentive staff and the RMO was excellent.

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Response from Bmi - The Highfield Hospital

Thank you for sharing your feedback. We take all feedback very seriously and would like to talk to you further about your experience with us. Please could you get in touch with us directly so we can investigate further. Kind regards Marge Falconer Executive Director - Highfield Hospital Manchester Road, Rochdale, OL11 4LZ

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