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"Great medical attention - shame about parking!"

About: Wansbeck Hospital

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In the early hours of the morning my 4year old was rushed to A&E in an ambulance suffering with a seizure. His dad raced from work to meet us there and parked outside the entrance, arriving at the same time as the ambulance and following us in. My distressed 4 year old understandably wanted both his mum and dad by his bedside and so we both stayed until he was moved some time later to the children's assessment ward. Once he was stable and sleeping my husband left to return home. The staff were all excellent, the service received was great and we all returned home later the same day. Now, a few days later, to my horror we have received a £70 car park fine. It may be that the car park has signs up however in an emergency situation you would not stop to consider these or prioritise parking over your child's health and welfare. I think it disgraceful that parking at the entrance, near to A&E is subject to such fines. I dread to think of those whose outcome at hospital is not as fortunate as ours eventually was receiving such a notification. Having seen similar posts from others, I think the hospital has a duty to address this matter and prevent further distress to those who have already experienced the unexpected and stressful experience of a medical emergency.

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Responses

Response from Wansbeck Hospital 10 years ago
Wansbeck Hospital
Submitted on 09/12/2013 at 19:58
Published on nhs.uk on 10/12/2013 at 03:00


Dear Sarah I am really sorry to learn about your experience of the new parking system. I absolutely understand the situation that you and your husband were in with your young son being brought into A&E as an emergency. I would like to see if we can help, please contact me at Joanne.Mackintosh@northumbria-healthcare.nhs.uk Thank you so much for your very lovely comments about the care your son received from the team. I do hope that you he is feeling much better now. Best Wishes Jo

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Response from Annie Laverty, Chief Experience Officer, Patient Experience, Northumbria Healthcare NHS FT 10 years ago
We have made a change
Annie Laverty
Chief Experience Officer, Patient Experience,
Northumbria Healthcare NHS FT
Submitted on 04/04/2014 at 22:00
Published on Care Opinion on 07/04/2014 at 09:10


picture of Annie Laverty

Dear Sarah,

Just to update you that the outcome of this. The Trust has made an important change and reached an agreement which will result in the termination of the management contract with Parking Eye on all Northumbria premises.

I hope this provides you with some assurance of our determination to listen and respond to the needs of our patients and the local people we serve.

Thank you for bringing your concerns to our attention.

With all best wishes,

Annie

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