"Lost faith"

About: Torbay Hospital

Anything else?

I was taken to A&E following an accident in which I hurt my knee. The wait was excruciating. We were not informed what was going on, but were just left to sit there and wait...for a very long time. Luckily my pain was not too intense by this point, but it was very uncomfortable, and silly o'clock in the morning. It would have been good to know what was going on at least rather than just indefinitely waiting. By the time we were finally seen to, the doctor was friendly and nice but obviously very pushed for time. We later heard him discussing with the nurses what to do about my condition. It became evident no one was sure what to do. Following this, he came to ask me what treatment I had undergone for previous issues of this nature, and finally advised I attend a more local A&E as soon as possible, which by this point I was keen to do. I wouldn't advise people have accidents in Torquay... it wasn't the most reassuring of experiences, and they need more staff.

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Responses

Response from Torbay Hospital

Dear Patient we were so sorry to read about your negative experience at our A&E department recently and would really like the opportunity to discuss this with you so that we may address some of the issues that arose. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards, South Devon Healthcare NHS Foundation Trust.

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