"Very unhelpful member of the bookings team"
About: Salford Royal Salford Royal Salford M6 8HD
Posted by Anonymous
This is feedback to the very nasty and impolite receptionist who was sat on the further bookings desk at 10.30hrs on the 4/12/2013. I was tending the hospital with my disabled father attending the cardiac and chest unit. The staff within the unit were excellent. Patient service you could not fault. This person on reception should be reprimanded for her lack of customer care. The cardiac unit had unfortunately forgotten to give me the booking form for a future appointment. I was unsure of the procedure and queried this at the booking desk. This lady held a form up , said I must go back to the area and proceeded to ignore me a make eye contact with a man waiting behind me. Very dismissive. My dad is disabled and it's a struggle for me when I attend with him alone. How very rude you are. To her managers check your records as to who this woman is as you need to remind her of your core values for deAling with patients.