"Exceptional care and kindness, pure..."

About: Torbay Hospital

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I recently spent some time in the Violet Wills Unit as a day surgery patient. I have previously had many occasions (probably exceeding 11) where I have been an in-patient or day surgery patient in hospitals in the Bristol/Bath area. However, I can honestly say that I have never been treated as well as I have been in Torbay Hospital. The staff were very kind and efficient, working together as a team in a very co-ordinated and seamless manner. There was no waiting around or delays and I was spoken to by nursing staff and doctors in a very kind and reassuring manner. Everyone, without exception, went out of their way to make my stay comfortable and safe and I have to commend them all on their professionalism. I was never left alone for a moment before or after the procedures. Staff continually checked on me and asked me how I was feeling. The gastroenterology team were also exceptional and reassuring. I was treated by them respectfully and kindly and kept informed on what the general anaesthetic and surgery involved and how I would feel afterwards. Excellent. I have also attended outpatient departments in Torbay hospital and the waiting times have been minimal. I have always been shown respect and kindness at all my visits and have always been kept informed. Previous hospital visits, when I lived in the Bristol/Bath area, unfortunately, have resulted in frequent delays of up to 3 hours in outpatient departments and left me feeling on occasions as though I was just a number. I would like to thank all the staff at Torbay hospital who were instrumental in my care and well-being and odd as it might sound, I would have no problem seeing them again as I know I would be in safe hands.

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Response from Torbay Hospital

Dear JH Thank you for taking the time to comment on your recent care at Torbay Hospital. It was humbling and reassuring to read such a positive account and we are delighted to read that the care and treatment you received reached the high standards we constantly strive to achieve. Your kind comments will be shared with all our staff. Best wishes South Devon Healthcare NHS Foundation Trust

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