"NHS at its best"

About: Kettering General Hospital

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After my wife had a TIA dealt with at A and E a long wait but cannot fault the care and commitment in any way. Two days later we had a appointment at the Stroke clinic. The person who dealt with us was a fantastic nurse smiling and so helpful, totally put us at our ease. Spent a good half hour with the Consultant who again so helpful dealing with all our queries .But I have to say the icing on the cake has to be today my wife had to have a x ray so while we where in the hospital we just went round to the stroke clinic to ask the nurse a query about my wife treatment. Not only was the query dealt with while we had a coffee , but when we returned to the clinic we saw a consultant there and then without a prior appointment. Fantastic service thank Kettering Hospital

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Responses

Response from Kettering General Hospital

Many thanks for taking the time to leave your feedback, as an organisation we value patient feedback as this helps us to evaluate how well we are doing and can highlight where we can improve. In this instance I am pleased to see that the efforts of the team has resulted in a positive experience for your wife. I have passed this on the Stroke team who I am sure will appreciate your kind words. The team works hard to ensure we provide the very best for our patients, I am pleased to see this is making a difference to the experience of our patients. We would welcome the opportunity of discussing your experience with you further and would ask if you could contact our Patient Advice & Liaison Service on 01536 493305. Victoria Styles Operational Manager: Care of the Elderly CBU & Medical Specialties CBU

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