"Couldn't Care Less If I Never See D.R.I again"

About: Doncaster Royal Infirmary

Anything else?

While there was nothing technically wrong with the care I received,it's all in the details.After being referred to one dept for complicated tests,then referred to urology when something showed up,I was so stressed out I was almost on the brink of a nervous breakdown. Waiting for tests seems to drag on for ages-then waiting for results that should have been dealt with so much sooner,especially as the results were not especially good.Dodgy communication and bedside manner from consultants leaving you planning your own funeral in your mind.Being kept waiting over 1hr in urology out-patients for bad news to be delivered.All the nurses in out-patients were lovely,though.I'm now under the care of Sheffield hospitals and the change in attitude and feel is in remarkable contrast to Doncaster.Even though I am unwell,and that is a pill that cannot be sugared,getting to Sheffield was such a relief.They have at least given me some hope.Maybe I'm being slightly unfair to D.R.I,but thats how I feel,and I don't want to see the place again.

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Responses

Response from Doncaster Royal Infirmary

We are really sorry to hear this because you're absolutely right in saying that the whole experience of care, including the way information is communicated, is equally as important as clinical expertise. Please accept our apologies that your experience at DRI wasn't as you would have wished. We are always really keen to learn from feedback like this. If you would like to contact us with more information about the areas in question you can do so by calling or writing to our Patient Advice & Liaison Service (PALS) on 0800 028 8059 or pals.dbh@dbh.nhs.uk. We have forwarded your comment to the Urology team and thank you for providing this feedback.

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