"Shambolic service"

About: Royal Berkshire Hospital

Anything else?

Fed up with a system that appears to be failing round their ears. My wife Hilary was admitted to A&E on Monday 2nd Nov for a possible heart attack. she and I were in A&E for nearly seven hours before being transferred to AEU where she underwent some tests which came back clear. Yesterday Tuesday 3rd she was scheduled for a stress test which was due to take place in the afternoon which did not take place. We were told it would take place today Wednesday 4th it is now 13:50 and my wife was told they could not find a porter. she was transferred to Redlands Ward last night. What a complete and utter shambles. This hospital has already failed an assessment and on this showing it is likely to fail again. A distinct lack of communication from those in charge who apparently cannot meet their own specified deadlines.

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Responses

Response from Royal Berkshire Hospital

Sincere apologies for your recent experience; we take all feedback extremely seriously so thank you for bringing your experience to our attention. We apologise for the length of stay in A&E but when we need to admit patients into the hospital for further investigations it is reliant on beds being available to admit into. On this day it is clear there were none available, hence your delayed stay in A&E. You then mention your stress test which was scheduled for the 3rd December but did not happen and was rescheduled to take place on the 4th. Unfortunately, you do not mention if this was outpatient or indeed if you were on a ward. This week the whole hospital has been extremely busy and capacity has been an issue, which means porters and staff are all working to ensure priority is given to the workload. The matron for the area will talk to our portering manager about the delay but if you would like a more indepth response, she will need to know if you were going from a ward so she can investigate the specific reason for the delay. You can contact the Matron via our Patient Relations team by telephoning 0118 322 8338 or emailing talktous@royalberkshire.nhs.uk We hope Redlands Ward was a positive experience for your wife as we strive very hard to ensure patients are in receipt of high quality care but we do apologise that on this occasion you have been let down.

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