"Difficulty getting appointment to see doctor"

About: Greater Manchester

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

An elderly lady with severe osteoporosis has difficulty making appointments to see her doctor. When she eventually manages to get through to the surgery by phone to make an appointment, the receptionist asks very personal questions and seems unwilling to let her see the doctor.

Suggestion from the lady - As the receptionists are not medically qualified, could they give an appointment and let the doctor decide if treatment is required?

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