"No help in A & E"

About: Charing Cross Hospital

Anything else?

I brought my friend who was in pain from accident she had incurred the day before, and she had not had any treatment from West Middx Hospital, only received pain killers. A change in her state over night and a call to NHS Direct who recommended i bring her back to Charing Cross. On seeing the Practice Nurse - her attitude was indifference and couldn't care less, at one point she even said "what do you expect me to do?; fractures we leave for unto 2 weeks now, it is not an emergency". Even though these fractures were as a result of an accident in which we had been taken by ambulance to the A&E at West Mid the night before. It was evident we were interrupting her morning! We left with my friend still in a lot of pain, and no further assistance. Today (3 Dec) we went to a private clinic and discovered that there are 3 fractures one below the shoulder, one above the elbow and the wrist is broken and is jammed back into the joint - a fracture that should not have been left untreated. No, point going to A&E if they send you away an allow the situation to get worse.

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your friend's experience following her accident. We cannot comment on the care provided at the West Middlesex Hospital but we would like to investigate the concerns you have raised with regard to your attendance at the Urgent Care Centre at Charing Cross Hospital. To faciliate this we hope that you will contact the PALS service pals@imperial.nhs.uk so we can take more details. We apologise for the unsatisfactory experience you have described and look forward to hearing from you.

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