"Unacceptable gap between appointments"

About: Tameside General Hospital / General medicine

(as the patient),

As a thyroid out-patient I had an appointment at the beginning of October with a member of Dr Jude's team. I was booked for an ultrasound scan and a follow-up appointment was due 6 weeks later, date to be advised by post. I have had the scan but have had to chase for an appointment. Yesterday I hung on for 15 minutes on 2 separate occasions but failed to speak to anyone. I have today managed to get through but there was no record of me needing an appointment. I have been given a date in 2nd week of January, this being the earliest available. My thyroid levels have not yet been confirmed as stable, and I have still not received details of the scan results for the goitre in my neck. There will have been a gap of 3 months between appointments which I feel is unacceptable.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

We have shared your concerns with Dr Jude as Consultant and James Thompson as the manager for this service together with the central booking office. If you contact the PALs office on 0161 922 4466 with your details we can support you personally.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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