"Registering with a GP practice"
About: NHS Lothian NHS Lothian Edinburgh EH16 4SA
Posted by Edinburghmum (as ),
I have recently moved house and I have finally (after three attempts to update my new address on to their system, by phone, in person and on their website) received a letter telling me that I am no longer in their 'catchment' area so need to register with another GP. I checked the NHS website to see which GP surgery is nearest to my new address and it told me that Blackhall Medical Practice, in Edinburgh is where I should register. I checked Blackhall Medical Practice's website to double check that I was eligible and according to their own website I am.
I went, in person to Blackhall Medical Practice, with all of my supporting documentation, along with my daughter who has just recently come out of hospital in the hope that I could register quickly and make an appointment to have my daughters wounds checked soon. The reception staff however, told me (at first without even checking the map) that I was not within their boundaries and could not register there. I explained that I had checked with the health board and their own website and that according to both of those sources of information, I was eligible. They refused to let me register but did give me a phone number (the health board) to call to explain that I was having difficulty registering with a GP.
Immediately after I left the practice, I called the number on my mobile phone, explained my situation and gave my post code and they told me that I should register with Blackhall Medical Practice! I then went back in to speak to the reception staff and although they took my mobile phone number and said they would call me back, still have not done so.
I am now stuck (and have been for several weeks) without a GP and don't really know where else to turn.