"Professional caring team"

About: Castle Hill Hospital

Anything else?

Would like to say how professional and caring the staff are on the Surgical Admission Lounge at Castlehill. I attended there on 28/11/13 as a day case. The lounge itself is quite basic but very clean, my only gripe are the chairs, not the most comfortable to sit on for 8 hours ! The staff were very friendly, kept me informed throughout and provided welcome coffees when i was told the list had been changed so it would be later in the day when i went to theatre. The whole unit seemed to run like clockwork due to the professional teamwork. Thankyou to you all

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Response from Castle Hill Hospital

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. The Surgical Admissions Lounge has been in operation for several months now and provides a pleasant environment for patients waiting to go to theatre, with staff available to keep them updated. I am pleased to read that you had a positive experience and hope that you are recovering well from your recent surgery. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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