"Spirometry"

About: Southend Hospital

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Cardiology unit Spirometry test was done in a public corridor with the public walking through the area, very embarrassing indeed! Following emergency admission, I left hospital without discharged letter or knowing what had actually happened. Told to phone two days later and request a letter even though I requested a copy be made available fro me to pick up the next day. The hospital has a duty to send such letters to the patient. i am due to see my GP in the morning but what am I supposed to tell him? No hot drink available between supper time 5 p.m. at breakfast. Admitted to the ward at around 4 p.m. not hot drink or meal available until 7.20 p.m regardless of frequent requests and promises to get a hot drink.. As soon as the doctor discharges you, they almost evict you from the ward. It is a horrible feeling and makes you feel you no longer matter. I am surprised they don't throw your belongings in a bag and throw you out of the ward … but watch this space, it is just a matter of time! One lady discharged 11 p.m. at night and had to contact a friend to come and walk home with her. She was told her bed was needed but it remained vacant, along with many others, until late the next day! E-mail addresses are recorded to keep track of how many times we raise an issue!

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Responses

Response from Southend Hospital

I am truly sorry to learn of your experiences. We would be happy to look into these further for you and I ask that you e-mail our complaints team (complaints@southend.nhs.uk) with your details outlining your concerns and they will look into this for you. I would also like to reassure you that whilst the complaints team keep a record of all issues raised, this information is not shared with the clinical teams. Therefore if you do raise a concern by e-mail, it is not recorded in the way you describe. We look forward to hearing from you and hope you are making a good recovery. Steve McEwen, Patient Experience Lead

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Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

I am truly sorry to learn of your experiences. We would be happy to look into these further for you and I ask that you e-mail our complaints team (complaints@southend.nhs.uk) with your details outlining your concerns and they will look into this for you.

I would also like to reassure you that whilst the complaints team keep a record of all issues raised, this information is not shared with the clinical teams. Therefore if you do raise a concern by e-mail, it is not recorded in the way you describe.

We look forward to hearing from you and hope you are making a good recovery.

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