"Waste of time!"

Anything else?

Went here to avoid using the main A&E at James Cook, the website said they could deal with fractures, this is not the case, its just a case of telling a 9 yr old they should take 8 doses of pain killers without investigation, and that it didn't matter how long, after all they could take them for the rest of her life! Went to James Cook, she is now under the case of an othoeptic consultant - glad I didn't just take their word! Staff were rude, told me I was wasting their time, and were unwilling to listen to comments made by myself or daughter.

Story from NHS Choices

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Responses

Response from Redcar Primary Care Hospital

Good morning Thank you for your comments regarding you and your daughter's visit to Redcar Prinary Care Hospital. We are really sorry that on this occasion we fell short of what is expected and you were not happy with the service we provided. If you would like to discuss the matter further please contact Sandra Sah Community Services Manager Redcar and Cleveland on 01287 284285 or e-mail Sandra.sah@stees.nhs.uk

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