"I have been on the telephone for over an hour"

Anything else?

The Dental Hospital do not seem to answer the telephone calls. I keep on being caught in the loop with 'your call will be answered shortly. It cannot be a professional service if you have to wait for an hour before they get around to speaking to you. this is a common complaint on all the reviews. Less managers and more receptionists? I have been trying to find out if I have been referred for mouth wart removal.