"I had never heard of TRAQS and was very alarmed to be contacted"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Eastern637 (as ),
Before receiving a telephone call I had never heard of TRAQS and was very alarmed to be contacted and asked for personal information (including my date of birth) over the phone by someone I did not know.
I do not understand why this service (TRAQS) needed to be involved as I expected a direct referral to the physiotherapy department.
On contacting the physiotherapy department - firstly I was put on a loop system (listening to music and "we will answer your call shortly" for 20 minutes) then I rang back and finally after much perseverance was put through to the physio reception.
My issue is long standing and fairly urgent so it was of grave concern that I could not be seen for 2 months from date of re-referral. I do not know how TRAQS helped in any way.