"Appointment letter and appointment reminder arrived on the same day"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / Gastroenterology The Princess Royal Hospital Gastroenterology TF1 6TF
Posted by Eastern533 (as ),
Referred from a GP to TRAQS who responded quite quickly with contact information.
When next contact from PRH for appointment in late October so almost 3 months between GP appointment and PRH appointment (sole choice).
Appointment reminder letter sent and arrive in same post delivery as appointment (what a waste, costly and pointless sending reminder and appointment on same date).
Visit to Bickerstaff Unit seemed very efficient, offered a choice of dates for follow up procedure. The procedure carried out was very efficient again.
Queried with reception dual appointment and reminder dated, posted and delivered together. System fault blamed on computer - not operator ever? ?