"A bif thank You to Torbay Hospital."

About: Torbay Hospital

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On Friday 1st November I had a sudden onset of sight loss in the bottom half of my eyes which slowly returned to normal, followed by a feeling of having a tight band around my temples which was still happening on Sunday afternoon. I was due to fly out to Cyprus on Wednesday 6th. I went to my GP on Monday morning as I was concerned with how I felt. I had urgent blood tests and advised not to fly until all the tests had been completed. She referred me to TAIRU. I was now prepared to cancel my flight. I telephoned TAIRU on Tuesday morning and explained I had been referred, but I was hoping to go on holiday and was enquiring as to when I might be seen. The secretary was really helpful and said she would speak to someone and call back. I was amazed to get a call shortly after to ask if I could be at Torbay hospital that afternoon.I had an MRI scan, a carotid scan, an ECG and blood pressure check. I then saw the consultant who gave me the good news that he diagnosed migraine, and wished me a happy holiday, as did his assistant. I wanted to say how wonderful everyone was and I could not have received better care from all departments (unfortunately I do not know their names). They were friendly, concerned and totally professional. I am so very grateful. The consultant was in danger of having a big hug for all his kindness! A lovely man. Patricia Phillips.

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Response from Torbay Hospital

Dear Ms Phillips We were so pleased to read about your positive experience at our hospital recently during what must have been an extremely worrying time for you. It was good to hear about the efforts our staff made to get you seen quicker in view of your particular circumstances and although this isn't always possible to achieve, the fact that they made the effort is the important thing. We are sure you must have been extremely relieved with the diagnosis and we trust you had an enjoyable trip to Cyprus. Thank you for taking the time to provide this feedback - your kind comments will be shared with our staff. Best wishes South Devon Healthcare NHS Foundation Trust

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