"woodpecker ward"

Anything else?

my mother stayed on this ward and the care she received was very poor compared to the care and kindness on other wards. she fell and bumped her head whilst 2 members of staff were in the room even though they should have known that she needed help moving - this was not reported to her family or recorded. whilst visiting family members saw members of staff talking rudely to another patient. although my mother was moved to a side ward due to diorhea she wasnt washed or made comfortable despite being very very sore. the physio was very helpful. one of the sisters seemed to be the only person who was kind and professional and gave us any information at all. we feel we should have complained whilst she was on this ward but when you are leaving a sick eldertly relative in the care of strangers you try not to in case they treated her even worse.