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Care Opinion

Very satisfied so far........

Story from nhs.uk

"Very satisfied so far........"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

I took my friend to the A & E Dept at about 11.15 am today with chest pain and breathing difficulties.. The whole process of investigations, explanations and eventual transfer to the CCU within a couple of hours was exemplary - excellent; thank you to all involved

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 01/12/2013 at 12:46
Published on Care Opinion at 12:51

Thank you for providing us with feedback on your friends care. We really appreciate feedback and I will ensure that staff are made aware. I do hope your friend continues to recover from their episode.

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Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 03/12/2013 at 21:27
Published on nhs.uk on 05/12/2013 at 03:00

Thank you for your positive comments they are always extremely welcomed by all staff. We use positive feedback as part of our learning process taking common themes and trends and using them as a motivational training tool. We hope that friend is on the road to recovery.

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