"My bad experience in the Conquest Hospital."

About: Conquest Hospital

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I have been booked for an hysteroscopy a month a go at Conquest Hospital. The time for admission was 7.30am and of course I was fast since the day before because of anaesthetics. I arrived very much in time to be admitted but the nurse on the ward told me, after having checked a couple of times, that I was not booked that day. I had noticed that also another old lady was sent back and forth into two different wards until to find the right one. I have found the the experience awful and very unprofessional. After that experience ( I had and hysteroscopy in Truro which was really well organised with wonderful people around me) I have asked my GP to be referred to another hospital.

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Response from Conquest Hospital

We're very sorry to hear about your experience of Gynaecology Services in October last year at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. If you are willing, we would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. In order to do this we would appreciate it if you would contact the Patient Advice & Liaison Service (PALS) on 01424 758090 or by email at: PALSH@esht.nhs.uk. In the meantime we will ensure your comments are passed onto relevant senior staff. Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

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