"Dirty Side Room"

About: Royal Derby Hospital

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My father is in a side room, Ward 306 - milk and spilled breakfast all over the floor. Still there at lunchtime. (photos taken) In a side room due to having MRSA. Whole area dirty as if my father, dirty clothes, unshaven.

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Responses

Response from Royal Derby Hospital

We are very sorry to hear of your father's poor experience on Ward 306 at the Royal Derby Hospital and would very much like to investigate these matters further so we can respond to you in more detail. To enable us to do this, if you could contact our Patient Advice & Liaison Service (PALS) on Freephone number 08007837691 or via email dhft.contactpals@nhs.net and provide them with more specific information, they would be very happy to try and assist you further. In the meantime, please accept my sincere apologies for any upset caused to both yourself and your father. Kind regards Miss Deborah Furness, member of the Derby Hospitals NHS Foundation Trust Patient Experience Team

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